Expected Shipping Times
We will make every attempt to ship out your order as soon as possible. Orders placed on day one will be shipped by day 6/7th.All shipping will be done by Speed post ( EMS ).
NOTE: These shipping times are contingent upon product availability. For orders that include activated service, shipping is also contingent upon a timely and successful carrier credit check and activation. Please feel free to check back on our Order Status page which will show updates as your order moves through our fulfillment system.
Once your product(s) has shipped, you will receive a shipment confirmation via email. A shipping tracking # will be included, if available. In general, orders are shipped Monday - Friday (excluding holidays). Saturday delivery is not available. We cannot ship to P.O./A.P.O/F.P.O Box addresses.
Shipping Policies
Refer to the chart below for available shipping methods by product type.
Orders are shipped for Monday through Friday delivery. Weekend delivery is not available.
Once
your products have shipped you will receive a shipment confirmation via
email. A shipping tracking number will be included if available.
To
estimate when you will receive an ordered item, remember to add the
typical fulfillment time in your order(6-7 working days from the date
of placement of order)
Although it would be our best endevour to
ship and deliver on time, there will always be a small chance that the
shipper may experience unexpected delays.
Our shippers deliver to anywhere in the continental U.S.
We cannot ship to P.O./A.P.O/F.P.O Box addresses.
Tracking Your Shipment
30 Days Satisfaction Guarantee
If you are not satisfied with any of the products you received, and wish to exchange one for another, you must notify Customer Service within 30 days after you receive your shipment (or before using 30 minutes of talk time, whichever is reached first). After 30 days, please return the product directly to the manufacturer. Returns to the manufacturer are subject to review and must fall within the warranty limitations of the manufacturer. Please click here to view the contact information.
7 Days Money Back Guarantee
If you are not satisfied with any of the products shipped ,we'll be happy to refund your payment. Just be sure to contact our Customer Service within 7 days* after receiving your shipment. You must contact any service provider(s) directly to cancel service(s). Usage and other fees may be charged by the service provider. Please see the following Returns & Exchange Section for procedures.
Exchanges/Returns:
Our 30-day Satisfaction Guarantee and our 7-day Money Back Guarantee allow you to return any equipment purchased online within the timeframe of the guarantee. To ensure that your return is processed correctly and that you are properly credited, please follow the instructions below.
Write
the RMA # on the original packing list and on the outside of the
shipping carton. All items that are received without a valid RMA # will
be refused.
Refer to the RMA email we will send you to be sure
that all original items are included with your return. You may be
billed for any missing or damaged items.
Return Processing Time and Notification:
Once received your returned item(s), we will process your return within 48 business hours. If the return is accepted, you will receive a credit confirmation via email. If you have requested an exchange, a new shipment confirmation will be sent to you. If there are any issues or problems with your return/exchange,
Return Shipping:
Shipping charges for return product(s) to LetsTalk.com are the responsibility of the customer. LetsTalk.com recommends that you always ship the product(s) with a shipper that can be tracked. We cannot be held responsible for lost products unless there is a signature proof of delivery.
Complete Carrier Terms & Conditions and LetsTalk.com Terms & Conditions were displayed to you at time of your LetsTalk.com order (prior to "Order Check-Out"). For a list of service providers, click here.
Shipment Refusal
If your shipment arrives at the "ship to" destination and is refused, we will contact you to verify the address and notify you of when a second delivery attempt will be made. If we cannot reach you within one week, your order will be cancelled. However, we will not be able to cancel any service agreement on your behalf. You may be required to honor your contractual obligations if you do not notify your service provider promptly.
Wrong item or quantity shipped
If we make an error with your order, please notify us right away (within 7 days of receiving your shipment). We will remedy the mistake with the correct product. In the rare circumstance where the product is no longer available, we will help you select an alternative or credit your account.
If we sent you more products than you ordered, please notify Customer Service and return the additional quantity. Please notify us within 7 days or you will be billed for the additional quantity, even if you didn't order it.
Damaged in shipping
If your shipment was damaged in transit we will gladly send you a replacement. In the unlikely event that an exact replacement is unavailable, we will offer an alternative product with similar features. If you do not want the alternative product, we will gladly give you a refund for your original purchase when we receive the return of your original product. Any product(s) returned must follow our Exchange / Return Policy. Contact Customer Service to proceed.
